Refund and Returns Policy

Refund and Return Policy for [Zenzgo]

  1. Refund Policy
  2. Eligibility for Refunds:
  • Refunds are available for products that are defective, damaged during shipping, or if you receive the wrong item.
  • To be eligible for a refund, you must notify us within [6] days of receiving the product and provide proof of the issue (e.g., photos).
  1. Refund Process:
  • Contact our customer support team at [zenzgog@gmail.com / 9041522608] to initiate the refund process.
  • Provide your order number, details of the issue, and any supporting evidence (photos, videos, etc.).
  • Once your request is approved, we will provide instructions for returning the item.
  1. Refund Method:
  • Refunds will be issued to the original payment method used for the purchase (e.g., credit/debit card, PayPal).
  • Please allow [7-15] business days for the refund to be processed and reflected in your account.
  1. Non-Refundable Items:
  • Certain items may not be eligible for refunds, such as personalized or custom-made products.
  • Products that have been used, opened, or tampered with may not qualify for refunds unless they are defective.
  1. Return Policy
  2. Eligibility for Returns:
  • We accept returns for products that are unused, unopened, and in their original packaging within [6] days of purchase.
  • Returns are accepted for reasons such as change of mind or if the product does not meet your expectations (excluding personalized/custom items).
  1. Return Process:
  • To initiate a return, contact our customer support team at [zenzgog@gmail.com / 9041522608] and provide your order number and reason for the return.
  • We will provide you with a return authorization and instructions for shipping the item back to us.
  1. Return Shipping:
  • Customers are responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item sent by us.
  • We recommend using a trackable shipping service to ensure the safe return of the item.
  1. Refund or Exchange:
  • Upon receiving the returned item and verifying its condition, we will process a refund to your original payment method or offer an exchange for a similar product, depending on your preference.
  1. Contact Us

If you have any questions or need assistance regarding refunds or returns, please contact our customer support team at [zenzgog@gmail.com / 9041522608]. We are here to help and ensure your satisfaction with our products and services.

This Refund and Return Policy outlines the eligibility criteria, process, and terms for refunds and returns for products purchased from Zenzgo.